How to resolve workplace conflict – In a nutshell

Published on 10th January 2014

How to resolve workplace conflict, In a nutshell – expert advice from John Hind at Compass Resolution

Click here to view the transcript
Workplace and Family conflict and stress accounts for billions of pounds of lost revenue every year and a great deal of unhappiness.
The good news is that much of this can be avoided but the question is of course, how.
To start with, conflict in the workplace, at home or anywhere for that matter, is perfectly normal.
Arguments take place every day and are resolved every day.
It is not conflict itself that is damaging but conflict, which remains unresolved.
So what can we do about this?
In this video, I will focus on 4 core human concerns which are at the heart of most arguments and unresolved conflict.
Using this information, you simply need to apply what I will call, a lense and, a lever approach.
First, identify which core concerns are at play, the lense or analysis stage and Second, do something positive which stimulates a positive emotion, the lever.
These core concerns are, the need for Appreciation, the need for Affiliation, the need for Autonomy, and the need for Status.
Appreciation -If someone is feeling unappreciated do something to make them feel more appreciated.
This might simply involve some positive acknowledgement confirming that you understand their concerns
Affiliation – If someone doesn’t feel part of the team, do something positive that gives them a better sense of belonging.
Autonomy – If someone feels that their views are not respected find ways to include them more in the decision making process.
And finally, Status – if someone feels that their role at work is being undermined, which is so often connected with a person’s sense of identity, focus on that. Find ways to recognise them and their achievements.
Now, it may well be that more than one or indeed, all of these areas of concern, are affected but, If you can have an open, honest discussion with that person, understand what is underlying any of the 4 core concerns being expressed; Appreciation, Affiliation, Autonomy and Status, you can do something about them.
Good luck and thanks for watching.


John Hind
Compass Resolution
http://www.compass-resolution.co.uk
john@compass-resolution.co.uk
@CompResNet
01392 848482

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